365vic FAQ

Creating a 365vic account is quick and straightforward. Head to the 365vic registration page, fill in your basic details — full name, email address, mobile number, and preferred password — then verify your email address via the confirmation link we send you. After that, you'll need to complete our KYC (Know Your Customer) identity verification by submitting a valid government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. Once your ID is verified, your account is fully activated and ready for real-money gaming. You must be at least 21 years old to register and play on 365vic, in accordance with Philippine gaming regulations.

You must be 21 years of age or older to register and participate in real-money gaming on 365vic. This is a strict legal requirement under Philippine gaming regulations. 365vic enforces this through mandatory KYC identity verification for all accounts. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. There are no exceptions to this rule.

On the 365vic login page, click the "Forgot Password?" link below the login form. Enter the email address registered to your account and we'll send you a secure password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat and they'll assist you with account recovery after verifying your identity.

No. Each player is permitted to hold only one active 365vic account. Creating multiple accounts — whether under the same name or different details — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the situation.

You can update certain account details — such as your mobile number, address, and communication preferences — directly from your 365vic account settings panel. However, changes to your registered name or date of birth require identity re-verification and must be requested through our support team at [email protected]. This is to protect the security and integrity of your account.

365vic supports a wide range of Philippine payment channels to make depositing as convenient as possible for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Instapay / PESONet: Available via most Philippine banks

All deposits are processed in Philippine Peso (₱). The available methods may vary slightly depending on your location and account status.

The minimum deposit on 365vic is ₱100 for most payment methods including GCash and PayMaya. Some bank transfer methods may have a slightly higher minimum of ₱200 due to bank processing requirements. There is no maximum limit on standard deposits, though high-value deposits above ₱50,000 may require additional verification for security purposes.

Deposits via GCash and PayMaya are credited to your 365vic account almost instantly — usually within 1 to 3 minutes. Online bank transfers via BPI, BDO, and Metrobank through Instapay are typically credited within 5 to 15 minutes. PESONet transfers may take up to one business day. If your deposit hasn't appeared after 30 minutes, contact our support team with your transaction reference number and we'll investigate right away.

365vic does not charge any fees on deposits from our end. However, your bank or e-wallet provider may apply their own transaction fees depending on the transfer type. For example, some banks charge a small fee for Instapay transfers. We recommend checking with your payment provider before depositing. GCash and PayMaya deposits to 365vic are generally fee-free on the player's side.

To withdraw from 365vic, log in to your account and navigate to the Cashier section, then select "Withdraw." Choose your preferred payout method — GCash, PayMaya, or your registered bank account — enter the amount you wish to withdraw, and confirm the request. Make sure your withdrawal account details match the name on your 365vic account, as mismatched details will cause delays. Your KYC verification must also be fully completed before any withdrawal can be processed.

365vic processes withdrawals fast — it's one of our core commitments to Filipino players. Here's a general guide:

• GCash / PayMaya: Usually within 15 minutes, available 24/7
• BPI / BDO / Metrobank (Instapay): 1 to 3 business hours
• PESONet bank transfer: Same business day if submitted before 3PM; next business day otherwise

During peak periods or if additional verification is required, processing may take slightly longer. Our team works around the clock to ensure your winnings reach you as quickly as possible.

The minimum withdrawal amount on 365vic is ₱200. The standard maximum per single withdrawal transaction is ₱100,000. Players with higher balances can submit multiple withdrawal requests or contact our VIP support team to arrange larger single payouts. Daily withdrawal limits may apply depending on your account tier and verification status.

Withdrawal requests on 365vic may be declined for several reasons:

• KYC identity verification is incomplete or documents are pending review
• The withdrawal account name does not match your registered 365vic account name
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your available balance after pending bets
• A security review has been triggered on your account

If your withdrawal was declined, you'll receive a notification with the reason. Contact our support team at [email protected] if you need further clarification.

365vic offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots from top providers, with classic reels, jackpot slots, and Megaways titles
• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers streamed in HD
• Fishing Games: Arcade-style fishing games that are hugely popular with Filipino players
• Bingo: Online bingo rooms with multiple speed variants and chat features
• Sports Betting: Basketball (PBA, NBA), boxing, UFC, football, and more
• Sabong: Online cockfighting available during scheduled events

New games are added regularly — check the 365vic Casino page for the latest additions.

Yes — 365vic is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. The mobile interface is responsive and touch-friendly, giving you the same full gaming experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines. For the best experience, we recommend using an updated version of Chrome or Safari on your device.

Yes. All games on 365vic use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and RTP (Return to Player) accuracy. Live casino games are streamed from licensed studios with real dealers, adding an additional layer of transparency to the gaming experience.

365vic operates in alignment with Philippine gaming regulations and PAGCOR (Philippine Amusement and Gaming Corporation) standards for online gaming platforms. Real-money gaming on 365vic is restricted to Filipino players who are 21 years of age or older. We encourage all players to familiarize themselves with the gaming laws applicable in their specific region within the Philippines.

365vic offers a welcome bonus package for newly registered and verified players. The specific bonus terms — including the match percentage, maximum bonus amount in Philippine Peso, and eligible games — are detailed on the Promotions page of your 365vic account after registration. Welcome bonuses are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your 365vic account for exact contribution rates.

Most 365vic promotions are automatically credited to your account when the qualifying conditions are met — for example, making a qualifying deposit. Some promotions require you to opt in first via the Promotions page in your account. If a promo code is required, enter it in the designated field during the deposit process. If you believe you've met the conditions for a bonus but it hasn't been credited, contact our support team and we'll check it for you right away.

You can set daily, weekly, or monthly deposit limits and loss limits directly from your 365vic account settings under the "Responsible Gaming" section. Limits that reduce your activity take effect immediately. Requests to increase or remove limits are subject to a mandatory 24-hour cooling-off period to protect you from impulsive decisions. We strongly encourage all players to set limits that reflect their personal budget before they start playing.

Self-exclusion is a tool that allows you to voluntarily block access to your 365vic account for a set period of time. Available exclusion periods range from 30 days to permanent closure. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your preferred duration, and confirm. Self-exclusion takes effect immediately and cannot be reversed until the chosen period has ended. If you need help activating it, our 24/7 support team can do it for you instantly via live chat — no questions asked. For national-level self-exclusion, you can also contact PAGCOR directly.

Recognizing the issue is already a big step — and you don't have to face it alone. Here's what you can do right now:

• Contact our 365vic support team via live chat to activate self-exclusion immediately
• Email us at [email protected] — we respond to all responsible gaming requests within 2 hours
• Reach out to PAGCOR's responsible gaming program for national-level support and exclusion registry
• Contact the National Center for Mental Health (NCMH) in Mandaluyong for professional counseling and behavioral addiction support

For more detailed information on all available tools and resources, visit our Responsible Gaming page.

Yes. 365vic offers a "Cool-Off" feature that lets you temporarily suspend your account for 24 hours, 7 days, or 30 days without committing to a full self-exclusion. During a cool-off period, you cannot log in, deposit, or place bets. The cool-off activates immediately and cannot be reversed early. You can find this option under Account Settings → Responsible Gaming → Take a Break. It's a great tool to use proactively whenever you feel you need some space.