365vic Privacy Policy

This Privacy Policy ("Policy") describes how 365vic ("the Platform," "we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "your," or "Player") who access or use the 365vic website at https://365vic.app and all associated services, games, features, and communications.

365vic is committed to protecting the privacy and security of all players on our platform. We understand that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy is designed to be transparent about our data practices so you can make informed decisions about your use of 365vic.

By registering an account on 365vic, accessing the platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the 365vic platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of 365vic.

365vic operates as the data controller for personal data collected through the platform. As data controller, 365vic determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.

For all privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer at the contact details provided in Section 15 of this Policy.

365vic collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, nationality	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address (city, province)	Account communication, support, regulatory compliance
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history	Payment processing, withdrawal verification, AML compliance
Gaming Data	Game history, bet amounts, win/loss records, session duration, bonus usage	Service delivery, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, login timestamps	Security, fraud prevention, platform optimization
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, quality assurance, dispute resolution
Marketing Preferences	Promotional opt-in/opt-out status, preferred communication channels	Sending relevant promotions and platform updates

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

365vic collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated Collection: Technical data collected automatically when you access the platform, including IP addresses, device identifiers, and browsing behavior via cookies and similar technologies;
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank;
• Publicly Available Sources: In limited circumstances, we may verify information against publicly available records for compliance purposes.

365vic processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account management, game delivery, payment processing, and customer support;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and PAGCOR regulatory requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

365vic uses your personal data for the following purposes:

• Creating and managing your 365vic player account;
• Verifying your identity and age in compliance with Philippine gaming regulations (21+ requirement);
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Delivering gaming services, including live casino, slots, sports betting, fishing games, bingo, and basketball betting;
• Administering bonuses, promotions, and loyalty programs;
• Providing customer support and resolving disputes;
• Monitoring gaming activity for responsible gaming purposes, including detecting signs of problem gambling;
• Detecting, investigating, and preventing fraud, money laundering, and other illegal activities;
• Complying with legal and regulatory obligations, including reporting to PAGCOR and other relevant Philippine authorities;
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts;
• Sending marketing communications about 365vic promotions and new features, where you have opted in;
• Analyzing platform usage to improve the 365vic experience for Filipino players;
• Enforcing our Terms & Conditions and other platform policies.

365vic does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions;
• KYC and Identity Verification Providers: Third-party identity verification services used to confirm your identity and age as required by Philippine gaming regulations;
• Fraud Prevention and Security Partners: Service providers that assist 365vic in detecting and preventing fraudulent activity and ensuring platform security;
• Game Providers: Third-party game studios and live casino operators whose games are available on the 365vic platform, to the extent necessary to deliver those games;
• Regulatory Authorities: PAGCOR and other relevant Philippine government agencies, where disclosure is required by law or regulation;
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal order or where we reasonably believe disclosure is necessary to prevent imminent harm;
• Professional Advisors: Legal, accounting, and auditing firms engaged by 365vic, subject to strict confidentiality obligations;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 365vic's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom 365vic shares personal data are required to process such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified by 365vic.

365vic uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the 365vic website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function — including session management, login authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options to improve your experience on 365vic.
• Analytics Cookies: Help us understand how players use the platform so we can improve performance and content. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotions and measure the effectiveness of our marketing campaigns. Only placed with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the 365vic platform.

365vic retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements;
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming History: Retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes;
• Marketing Data: Retained until you withdraw consent or for a maximum of two (2) years from your last interaction with 365vic marketing communications, whichever is earlier;
• Technical and Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

365vic implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 365vic platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Strict access controls ensuring that personal data is accessible only to authorized 365vic personnel on a need-to-know basis;
• Regular security audits and penetration testing of the 365vic platform;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Secure, certified third-party payment gateways — 365vic does not store full payment card details on its own servers;
• Staff training on data protection and information security best practices.

While 365vic takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 365vic will notify you and the relevant Philippine authorities in accordance with applicable legal requirements.

As a player on 365vic, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data 365vic holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances;
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 15. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

365vic is strictly an adult gaming platform. Real-money gaming on 365vic is prohibited for individuals under the age of twenty-one (21) years, in accordance with Philippine gaming regulations. 365vic does not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 365vic, please contact us immediately at the details in Section 15. We will promptly investigate and, where confirmed, close the account and delete all associated personal data.

Account holders are responsible for ensuring that no person under the age of 21 accesses or uses their 365vic account.

365vic primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to and processed by service providers located outside the Philippines — for example, certain game providers or technology partners. Where such transfers occur, 365vic ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with applicable Philippine data protection requirements.

365vic reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the 365vic platform at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the 365vic platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 365vic handles your personal data, please contact our Data Protection Officer:

We will acknowledge your complaint within five (5) business days and aim to resolve all privacy-related concerns within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant Philippine data protection authority.